mejavip FAQ

When you register on mejavip, we collect your email address, a username (4–16 alphanumeric characters), a mobile number (with country code, e.g. +62 for Indonesia), and a password. After registration, we verify your identity using a national ID or passport—this is our Know Your Customer (KYC) process. KYC verification typically completes within one business day. You cannot deposit or access tournaments until KYC is complete. We also ask for your date of birth and residential address to comply with local regulations. All data is encrypted during transmission and storage.

Yes. mejavip supports direct bank transfers from online payment, e-wallet, mobile banking, and local payment. During deposit on mejavip, select "Bank transfer" and choose your bank. You will receive an account number and reference code. Complete the transfer from your banking app or ATM using the provided details. Deposits via bank transfer typically process within 2–4 business hours on mejavip, depending on your bank's processing time. We also accept mobile wallet deposits via online payment, e-wallet, mobile banking, and local payment for faster processing (usually within subject to verification on mejavip). For withdrawal from mejavip, bank transfers may take 1–3 business days depending on your bank.

All mejavip users must read our terms and conditions before depositing. Key points: mejavip services are available only where local law permits—you are responsible for verifying compliance with your jurisdiction. Slot tournaments on mejavip have entry fees and scheduled start times (check the tournament calendar for Liga 1 coverage and other sports during Piala Indonesia or Piala AFF seasons). Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) operate 24/7 on mejavip with standard casino rules. Sportsbook entries close at kickoff. Account restrictions apply: you may not use multiple accounts, share your login, or use bots on mejavip. Violation of these rules may result in account suspension. Our privacy policy explains how mejavip collects and protects your data.

mejavip does not currently offer a formal loyalty tier programme. However, active users who participate regularly in tournaments and market activity may qualify for special promotions or deposit bonuses announced in-app or via email. We evaluate mejavip user activity periodically and communicate any changes to the promotions page. All bonus terms are subject to mejavip terms and conditions. If you have questions about upcoming promotions, contact our support team during business hours.

To deposit via local payment, online payment, or e-wallet on mejavip, open your account, go to "Deposit", and select your wallet. You will be redirected to the wallet app (or a secure prompt if your phone has the app installed). Confirm the payment in your wallet. Once approved, the funds appear in your mejavip account within subject to verification. mobile banking and local payment deposits are often instant on mejavip. online payment deposits may take up to subject to verification depending on your bank's connection to mejavip. Keep your receipt for reference. If your deposit does not arrive within subject to verification, contact mejavip support with your transaction ID and we will investigate.

mejavip encrypts all personal and financial data using TLS 1.3 security protocols. Your password is hashed cryptographically and never stored in plain text. Transaction records on mejavip are kept secure and separate from browsing data. We do not sell your information to third parties. mejavip may share limited data with payment processors and regulatory authorities where required by law. Your data is retained for the duration of your account plus a compliance window per local regulations. You can request a copy of your data via our support team. For full details, read our privacy policy page.

Our mejavip support team responds in English and Indonesian. You can contact us via email or in-app messaging during business hours (Monday–Friday, 08:00–17:00 local time; weekend support may be limited). We aim to respond to account questions, withdrawal delays, and KYC issues within one business day. For urgent technical problems or security concerns, use the in-app "Report issue" button to flag your case as priority on mejavip. Response times may be longer during peak periods or around major sporting events like Piala AFF or Liga 1 tournaments.

No. mejavip does not permit one person or device to maintain multiple accounts. If we detect duplicate accounts linked to the same identity, email, phone number, or payment method, mejavip may suspend or close all associated accounts. This rule applies even if you intended each account for different purposes. If you accidentally created a second account on mejavip, contact our support team immediately to request closure. You may also reset your password if you have forgotten it rather than opening a new mejavip account. Violation of this rule may result in permanent account suspension and forfeiture of any balance.

If you forget your mejavip password, click "Forgot your password?" on the login page. Enter your email address or username. You will receive a recovery link via email (check spam folder). Click the link and set a new password within 24 hours. If you no longer have access to your registered email, contact mejavip support with your phone number and KYC identity. Our team will verify your identity and help you regain access. This process may take 1–2 business days on mejavip. We do not process account recovery requests outside business hours, so expect delays during weekends. If your account has been compromised, change your password and contact support immediately.

mejavip offers daily and weekly slot tournaments on Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Tournament schedules are posted on the mejavip platform calendar. Each tournament has a scheduled start and end time, and entry typically closes subject to verification before kickoff. You can join a mejavip tournament by paying the entry fee shown in the tournament details. Prizes and leaderboards are updated live during the tournament. Check the tournament page on mejavip for current schedules. During Idul Fitri, Idul Adha, Imlek, or Nyepi, mejavip may adjust tournament times or run special events—watch for announcements.

mejavip offers live-dealer blackjack, roulette, baccarat, and Dragon Tiger streamed from multi-camera studios. All live games operate 24/7 on mejavip. You can join any table instantly from the live-dealer section. Betting limits vary by table. Standard rules apply—check the table details on mejavip before joining. Live games are broadcast in real-time, so you interact with human dealers. mejavip ensures all live-dealer streams comply with broadcast standards and security protocols.

mejavip sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Market types vary by event and may include match outcome, total goals, handicap, and player-specific props. Entry closes at kickoff or match start on mejavip. You can view live scores and updates during matches on our platform. Sportsbook rules and payout terms are posted on each market on mejavip. Withdrawals from successful sportsbook entries are processed via your mejavip account withdrawal method.

mejavip esports section features scheduled tournaments and matches in Mobile Legends, Free Fire, and PUBG Mobile. Each esports market on mejavip shows team lineups, recent performance, and available betting types. Entry windows and rules vary by tournament. Check the mejavip esports calendar for upcoming matches. Esports markets often run concurrently with traditional sports—you can access both from your mejavip account. Live score updates and match results appear in real-time on mejavip during play.

mejavip uses TLS 1.3 encryption for all data in transit. Your password is hashed and never stored in plain text. We verify your identity during registration using KYC documents. For account recovery, mejavip sends a time-limited link to your registered email. We recommend using a strong, unique password and enabling two-factor authentication if available on mejavip. Never share your login credentials or click suspicious links claiming to be from mejavip. If you suspect unauthorized access, change your password immediately and contact mejavip support. We do not ask for passwords via email or chat on mejavip.

Contact mejavip support via in-app messaging or email during business hours (Monday–Friday, 08:00–17:00 local time). Use the "Help" or "Support" button in your mejavip account to submit a question. You can also email our support address (linked on mejavip's footer). For urgent issues like account suspension or withdrawal delays, mark your message as priority on mejavip. Our team aims to respond within one business day. We do not offer phone support at this time. Save your support ticket number from mejavip for reference.